If you are dissatisfied with any element of our service then you should contact [email protected].
Alternatively, should you wish to speak to us, you may do so by calling 01642 85022 and asking to speak to either Phil Carey or Paul Allison.
We will acknowledge your complaint promptly and send a notification letter or email within five working days, and review it in line with the Financial Conduct Authority’s Dispute Resolution rules. We are committed to providing the best possible outcome. However, should you feel dissatisfied with our final response you can refer your complaint to the Financial Ombudsman Service within six months of our final response to your complaint.
If we have not issued you with a final response within eight (8) weeks, you have the right to have your complaint dealt with by the Financial Ombudsman Service (“FOS”).
You may write to the FOS at the following address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, or refer to their website at Exchange Tower, London, E14 9SR, or call 0800 023 4567 or email [email protected].
You may also submit your complaint to conciliation with our Trade Association, the Consumer Credit Association ("CCA") by writing to them at the Consumer Credit Association, 1 Minerva Court, Minerva Avenue, Chester CH1 4QT.
Your right to complain to the FOS is independent of your right to take your complaint to the CCA. You are not required to approach the CCA before FOS.
Further sources of information and advice that are freely available to you include local Trading Standards department and the Citizens Advice Bureau – www.adviceguide.org.uk. To find your local office, look in your phonebook or via an internet search engine.
Please note, Careys Personal Credit cannot be held responsible for the content of external websites.