For 110 years we have worked hard to ensure that our customers are treated fairly and that they will always consider using Careys Personal Credit should they require a loan. We always try to ensure that we work with integrity and transparency to ensure we deliver the very highest standards of service.
However, sometimes things do go wrong and we need to find out why. On these occasions, if a customer feels they have not received a satisfactory standard of service, we aim to investigate and resolve any complaints at the earliest opportunity. If you wish to make a complaint we will…
- Ensure that making a complaint is as easy as possible
- Deal with your complaint fairly, promptly and treat your complaint seriously
- Make sure we learn from your complaint and as a result improve the level of our service.
How to complain
If you are dissatisfied with an element of our service then you should contact us at [email protected].
Should you wish to speak to us you may do so by calling 01642 85022 and request to speak to either Phil Carey or Paul Allison.
Alternatively, you may write to us at the following address:
Careys Personal Credit
1-3 Kensington Road
Please note, should you raise your complaint with us over the telephone we will make every effort to resolve the matter while speaking to you. If you remain dissatisfied with the outcome we will undertake to investigate the matter further and provide you with a written response.