Call us today on: 01642 850022 1 Kensington Rd, Middlesbrough TS5 6AL
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Difficulties with your loan

We all know that our circumstances can sometimes change quickly. If you find yourself in a situation where you think you may not be able to make your next repayment or you are struggling with the amount you need to repay, please contact the office on 01642 850022 or speak to your agent, whose mobile number is on the front of your payment book.

Have a complaint?

At Careys, customers are at the heart of our business. We aim to provide a high standard of customer care and satisfaction and therefore take all complaints very seriously and will try to put things right. Click here for details of our complaints procedure.


Protecting your privacy is very important to us. We ask that you do not include any sensitive information such as bank account or card details within your query.

Please note that we are unable to provide personal information via email.

Suspicious email?

What to do if you think you have received a phishing email:

1. Do not reply to the email and NEVER follow any links

2. Forward the email to us at [email protected]

3. Delete the email from your inbox



If you require a Careys "Personal Credit Loan"

We will provide you with your own agent who you can contact at any time to discuss your repayment options or any other query you may have about your loan.

Representative Example:

£100 loan repayable over 24 weeks: 23 weekly payments of £6 and 1 week of £9: Rate of interest 102.12% pa fixed: Representative 435.5% APR: Total Amount Payable is £147.


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